Course Overview

This course is design for staff that are responsible for collating, improving and managing key performance indicators.

Benefit to Delegate

It will help delegate develop and increase their skills in collating and improving key performance indicators.

Course Contents

At the end of the course, delegate will be able to :

• identify areas of operations that needs performance measurement and set appropriate targets.

• Develop appropriate strategic for improving poor performance. Understand the importance of gap analysis and how to use the re-engineering tools to respond positively and effectively to poor performance.